Supervisor Operations

Full-time
Description

Pyramid Security is hiring a Supervisor Operations to perform the following tasks;

Key Responsibilities:

  • Contact, qualify, and pursue leads for new and assigned business opportunities.
  • Report customers’ complaints and feedback to the Head of Operations and Investigations and the Operations Manager.
  • Keep the Head of Operations and Investigations and the General Manager informed about customer needs and expectations.
  • Participate in training guards, particularly in customer care and public relations.
  • Liaise with insurance companies to investigate and report incidents requiring compensation as per insured risks.
  • Coordinate with the Uganda Police Force (UPF) and other security agencies in investigations related to sites under company security.
  • Perform any other duties as assigned.

Reporting & Supervision:

  • Reports to the Head of Operations and Investigations.

Personal Specifications:

  • Minimum of a diploma in Business Administration, Social Science, Social Work, Political Science, or a related field.
  • At least three (3) years of experience in a related field.
  • Previous military experience is an added advantage.
  • Proven experience in customer relations.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills.
  • Relevant product and industry knowledge.

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