Pyramid Security Group
Description
Pyramid Security is hiring a Supervisor Operations to perform the following tasks;
Key Responsibilities:
- Contact, qualify, and pursue leads for new and assigned business opportunities.
- Report customers’ complaints and feedback to the Head of Operations and Investigations and the Operations Manager.
- Keep the Head of Operations and Investigations and the General Manager informed about customer needs and expectations.
- Participate in training guards, particularly in customer care and public relations.
- Liaise with insurance companies to investigate and report incidents requiring compensation as per insured risks.
- Coordinate with the Uganda Police Force (UPF) and other security agencies in investigations related to sites under company security.
- Perform any other duties as assigned.
Reporting & Supervision:
- Reports to the Head of Operations and Investigations.
Personal Specifications:
- Minimum of a diploma in Business Administration, Social Science, Social Work, Political Science, or a related field.
- At least three (3) years of experience in a related field.
- Previous military experience is an added advantage.
- Proven experience in customer relations.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Relevant product and industry knowledge.