Field Technician

• Conduct in-field and office chlorine dispenser hardware retrofits i.e. casings, tanks and valve repairs to reduce costs incurred on dispenser hardware

• Undertake dispenser re-installations and maintenance in a timely and quality manner

• Collect and send dispenser upgrade data for very dispenser repair, maintenance and re-installation undertaken

• Regular support and updating of engineering team and the Area Coordinator on the issues that are experienced in the field after undertaking chlorine dispenser hardware spot checks and maintenance

• Regularly update the area coordinator and engineering team on the status of the various dispenser parts especially during the trial test of chlorine dispenser hardware

• Tracking of chlorine dispenser hardware that Safe Water Now tests in the field, by maintain all records of the same and sharing regular progress reports to the area coordinator

• Support in the assembly of new hardware as requested

• Maintain hardware inventory for all the dispenser parts and dispenser repair/retrofit tools within their office/hub and advice team on new order needs

• Advise and update the field teams on any new developments/improvements/innovations from the engineering and vice versa

• Engaging community and the local stakeholders for sensitization and messaging on dispenser usage to ensure chlorine dispenser security and dispenser vandalism cases

• Support implementation of ongoing activities within field offices/hub/satellites e.g. chlorine deliveries, quality data collection and submission and hardware maintenance

• Manage, train, Supervise, mentor, shadow and coach community service assistants in the execution of their duties

• Utilize/manage well any funds allocated to them for facilitating field work or engineering activities in line with the finance policy

• Effectively use any allocated motorcycles with close attention on maintenance and repair costs

• Developing weekly work plans and reports for field activities

• Support on conducting back checks for the ongoing activities (both physical and phone back checks)

• Other duties and responsibilities as guided by the Supervisor.

Key Performance Indicators:

• Chlorine device functionality rates

• Chlorine dispenser issues reported and resolved/addressed within 48 hours of reporting.

• Timely and quality data collection, submission and tracking

• Number of coaching sessions conducted and verifiable impact on performance of Community Service Assistants