Customer Service Representative (2)

Backbone Feeds Uganda Limited is hiring a highly skilled and customer-focused Customer Service Representative (2) to join our company. The ideal candidates will be responsible for providing exceptional customer service to our clients, resolving issues, and building strong customer relationships.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries, concerns, and complaints via phone, email, chat, or in person.
• Product Knowledge: Provide accurate and up-to-date information about our products and services to our customers.
• Issue Resolution: Resolve customer issues promptly and efficiently, escalating complex issues to senior staff if needed.
• Order Management: Manage customer orders, including processing, tracking, and resolving issues of orders.
• Relationship Building: Build strong relationships with the customers, identifying opportunities to up-sell or cross-sell.
• Feedback Collection: Collect and document customer feedback, providing insights to improve products or services.

Requirements

• Communication Skill: Excellent verbal and written communication skill is key.
• Customer Focus: Strong customer-centric approach with focus on building relationships with the customers.
• Problem Solving Skill: The ability to resolve complex issues and think critically.
• Product Knowledge: Familiarity with our products and services is important.
• Technical Skill: Proficiency in customer management software, emails, and other customer service tools.

Qualifications

• Experience: Previous experience in customer service or related fields.
• Education: A minimum of a certificate in a related field from a certified institute.

Why Join Backbone Feeds Uganda Limited?

At Backbone Feeds Uganda Limited, you will play a vital role in delivering outstanding customer experiences, fostering loyalty, and driving our company’s success. We value dedication, problem-solving, and a passion for service, offering a supportive environment where your skills can shine in Matuga, Kampala.

How to Apply

Interested candidates should submit their Curriculum Vitae (CV) to:

• Email: hrbackbone25@gmail.com
• Subject Line: Application for Customer Service Representative Position
• Deadline: 16 April 2025

Note: Only shortlisted candidates will be contacted. Backbone Feeds Uganda Limited is an equal opportunity employer committed to fair and merit-based recruitment.