Customer Care Team Leader
Kampala Hospital is hiring an experienced and dynamic Customer Care Team Leader to oversee and supervise our Administrative Assistants, ensuring smooth front desk operations and a seamless patient experience. This role requires strong leadership, problem-solving abilities, and excellent communication skills to enhance service delivery and operational efficiency. Joining Kampala Hospital means being part of a reputable and growing healthcare institution that offers competitive compensation, professional development opportunities, and a supportive work environment.
RESPONSIBILITIES
- Supervise and manage the team of Administrative Assistants, ensuring high performance and efficiency.
- Oversee front desk operations, including patient registration, appointment scheduling, and handling inquiries.
- Ensure a seamless and positive client experience by maintaining excellent customer service standards.
- Train, mentor, and evaluate administrative staff to enhance their performance and service delivery.
- Handle complex patient concerns and escalate issues as needed.
- Develop and implement customer service policies to improve hospital operations.
- Collaborate with various hospital departments to streamline administrative processes.
- Monitor and report on front desk performance, providing recommendations for improvement.
QUALIFICATIONS
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- Degree in Public Administration, Business Administration, Customer Service, or a related field.
- At least 3 years of experience in a supervisory customer service role, preferably in a healthcare setting.
- Strong leadership and team management skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and other administrative tools.
- Ability to multitask, work under pressure, and resolve conflicts professionally.
- Strong problem-solving skills and a proactive approach to service improvement.
INTERESTED?
Interested candidates are invited to submit their applications, including a detailed CV and relevant academic certificates, to recruitment@kampalahospital.com by 21st March 2025.
