Mansour
Description
The Collector will locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting the amount to the customer’s account; preparing statements for the credit department if the customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and account status.
Job Responsibilities
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
- Input content into standard templates. Also take responsibility for collating materials and photocopying them.
- Perform basic data entry tasks, including data verification.
- Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Collect information and data from customers, capturing this and inputting into relevant forms and systems. This will follow established processes and information requirements, and some predefined scripts.
- Maintain files and records.
- Support others by carrying out basic data management tasks.
Education
Bachelor Degree in Relevant field of study preferred
Required Qualifications & Skills
Minimum Experience:
- Two years of Experience in Field Investigation and Collection – preferably in TW Loan
- Good Experience in the field, knowing the routes, and having networked with Stage Chairman and LC1.
Job-Specific Skills:
- Excellent customer service and Communication Skills
- Strong verbal and written communicator – Local Language, Uganda
- Should know what Bucket is, Overdue, Portfolio at Risk (PAR), Pre-closure, Collection Efficiency, etc.,
- Should have experience in handling police cases, customer queries on the collection, etc.,
- Excellent phone and presentation skills.
