Call Centre Advisor
Full-time

Exquisite Solutions
Description
As Exquisite Solution Limited we are hiirng a Call Centre Advisor
Language proficiency is KEY and candidates MUST be fluent in three languages with Luganda and Swahili as a MUST plus either Luo, Ateso, Runyankole and Rutoro as the third language. Please include your language combination in your CV.
Key Duties and Responsibilities:
- Adhere to Schedules.
- Maintain Quality Call standards.
- Handle Customer Queries within given Call handling Time Targets.
- Adhere to Advisor’s Code of Conduct.
Qualifications, Skills and Experience:
Minimum education necessary:
- Bachelor’s Degree
Minimum experience necessary to perform this job:
- Experience in a service driven organization
- Customer interface, in person and or via the phone
- 1-3 years’ experience in a Call Center environment
- Telecommunication Industry trends
Attributes and skills necessary:
- Good Communication skills
- Interpersonal skills
- Team player
- Troubleshooting & Problem-solving skills
- Coordination Techniques • Enthusiastic, upbeat personality; mature, professional demeanor
- Telephone etiquette.
- Negotiation skills.
- Interpersonal skills.
- Problem solving skills.
- Decision Making Ability
- General Business Writing
- Technical Inclination
- Commitment to quality, customer service and high performance
- Flexibility
NOTE; Please submit your application only once. Avoid multiple entries
How to Apply:
If you are a proactive, passionate, and self-driven individual with a high affinity for excellence, please click the link below.