Call Centre Advisor

Full-time
Exquisite Solutions
Description

As Exquisite Solution Limited we are hiirng a Call Centre Advisor

Language proficiency is KEY and candidates MUST be fluent in three languages with Luganda and Swahili as a MUST plus either Luo, Ateso, Runyankole and Rutoro as the third language. Please include your language combination in your CV.

Key Duties and Responsibilities:

  • Adhere to Schedules.
  • Maintain Quality Call standards.
  • Handle Customer Queries within given Call handling Time Targets.
  • Adhere to Advisor’s Code of Conduct.

Qualifications, Skills and Experience:

Minimum education necessary:

  • Bachelor’s Degree

Minimum experience necessary to perform this job:

  • Experience in a service driven organization
  • Customer interface, in person and or via the phone
  • 1-3 years’ experience in a Call Center environment
  • Telecommunication Industry trends

Attributes and skills necessary:

  • Good Communication skills
  • Interpersonal skills
  • Team player
  • Troubleshooting & Problem-solving skills
  • Coordination Techniques • Enthusiastic, upbeat personality; mature, professional demeanor
  • Telephone etiquette.
  • Negotiation skills.
  • Interpersonal skills.
  • Problem solving skills.
  • Decision Making Ability
  • General Business Writing
  • Technical Inclination
  • Commitment to quality, customer service and high performance
  • Flexibility

NOTE; Please submit your application only once. Avoid multiple entries

How to Apply:

If you are a proactive, passionate, and self-driven individual with a high affinity for excellence, please click the link below.

CLICK HERE TO APPLY

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