DHL Uganda
Description
DHL Uganda is hiring a Business Analyst to play a crucial role in supporting our vision of becoming a great place to work for all.
Role Outline
- Gather, analyze, and interpret large datasets related to warehouse and transportation operations, identifying trends, patterns, and areas for improvement.
- Develop and maintain comprehensive reports and dashboards to communicate key performance indicators (KPIs) to stakeholders.
- Collaborate with cross-functional teams to understand business processes and workflows within the warehouse & transport logistics domain.
- Propose and implement process improvements to enhance efficiency, reduce costs, and optimize resource utilization.
- Work closely with IT team to assess, recommend, and implement technology solutions that align with business objectives.
- Utilize historical data and industry trends to develop accurate demand forecasts for warehouse and transportation services.
- Provide actionable insights to manage for data-driven decision-making.
- Engage with stakeholders to gather and document business requirements for system enhancements or new technological implementations.
- Define, track, and analyze key performance indicators to evaluate the effectiveness of warehouse and transport operations.
- Provision of solutions / analytical support in the pursuit of new business/renewal of existing customer business.
- Provision of solutions / analytical support for implementation / re-engineering needs for key/ strategic projects as assigned.
- To establish optimal costing / commercialization for New / Existing business.
- Engage and work closely with operations team on implementation of assigned projects.
- Engage and work closely with BD and sector team on proposing solution design needs.
- Championed assigned practice / solution subject matter expertise- build depths via research and application, training, engagement on relevant projects.
- Outline solutions and commercial proposals in appropriate formats for presentation to internal / customers. Participation in customer presentations was required.
- Develop and maintain good and effective communication across the business.
- Actively seek to understand and apply innovation at its facility, fleet, technology or safety to solutions.
Qualifications & Experience
- Familiarity with Warehouse & Transport management systems and logistics software.
- Proficiency in data analysis tools and business intelligence platforms.
- Experience in CLASS/Auto Card and technical aptitude for new business developments.
- IT literate (Advanced Microsoft office/Power BI).
- Ability to understand a strategic perspective and translate into work plan.
- In-depth knowledge and understanding of wall-to-wall standard operating procedures and EWM system functionality.
- Proven ability to translate user requirements into practical and feasible solutions.
- Bachelor’s degree in Engineering preferably Plant, electrical or mechanical.
- Proven experience (3 years) in business analysis, preferably within the warehouse or transport logistics industry.
- Master’s degree is a plus.
- Logistics experience will be added advantage.
DPDHL Core Competencies & Skills
- Maintains effective relationships with customers.
- Develops and delivers high quality / innovative products, services or solutions.
- Focuses on customer needs and gains their commitment.
- Gains management / colleague support to meet customer needs.
- Ensures strategies / plans are aligned and reflect others’ views.
- Develops strategies / plans aligned to broader organizational strategy.
- Communicates strategy.
- Establishes clear, challenging and achievable objectives.
- Aligns resources and the organization within own area of responsibility to achieve objectives.
- Regularly reviews and communicates progress against objectives and adjustments as needed.
- Champions continuous improvement and innovation.
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
- Provides employees, colleagues and business partners with candid and regular feedback.
- Provides employees with development opportunities.
- Supports employees with career opportunities.
- Inspires others to develop themselves.
- Conveys a clear sense of personal goals and values.
- Actively seeks feedback to improve performance.
- Develops new skills and modifies behaviors based on feedback.
- Takes personal responsibility for career and development.
Languages
- English – verbal and written.
