AfterSales Officer

Victoria Equipment Limited is hiring a dynamic and self-motivated AfterSales Officer with a background in Auto or Mechanical Engineering. The ideal candidate is results-oriented, adaptable, and thrives in a fast-paced environment, with a proven ability to drive sales and deliver outstanding customer service under pressure.

Location: Uganda
Department: Aftersales, Victoria Equipment Limited

Key Responsibilities

• Develop and maintain an effective Customer Relationship Management (CRM) system for all VEQ brands.
• Actively promote and sell VEQ products across the Ugandan market.
• Conduct regular and effective customer visits nationwide.
• Perform machine walk-arounds, preventive maintenance inspections, and technical evaluations, providing actionable recommendations to clients.
• Prepare and submit detailed reports, including customer visit summaries, call reports, machine condition assessments, and sales forecasts.
• Maintain accurate and up-to-date customer records and machine population data.
• Monitor competitor activities and provide insights on market trends and customer needs.
• Collaborate with parts, service, sales, and OEM representatives to ensure seamless delivery of services and parts to customers.
• Promptly follow up on customer feedback and escalate to relevant departments.
• Submit comprehensive activity reports to the Sales Manager.

Qualifications and Experience

• Education:
  • Bachelor’s Degree in one of the following disciplines:
    • Mechanical Engineering
    • Auto Engineering
    • Commerce
    • Marketing
    • Economics & Development Economics
    • Business Studies
    • International Business
    • Sales & Marketing
• Experience:
  • Minimum of 2 years of experience in a similar aftersales or customer-facing role.

Skills and Competencies

• Strong business acumen and market awareness.
• Excellent verbal and written communication skills.
• Customer-centric mindset with a focus on building lasting relationships.
• Confident presentation and negotiation abilities.
• Analytical thinking and problem-solving skills.
• Results-driven with a track record of meeting targets.
• Technical knowledge of heavy equipment operations and maintenance.
• Proficiency in reporting tools and CRM software.

How to Apply

Interested candidates are invited to submit their application letter and CV to:

• Email: p.namono@gmach.ug
• Subject Line: Application for AfterSales Officer Position
• Deadline: 18 April 2025

Only shortlisted candidates will be contacted.