Accounts Relationship Officer

Duties & Responsibilities

• Proactively follow up with clients on instalment balances due under the signed purchase agreements.
• Contact clients through phone calls, emails and meetings to ensure timely settlement of balances and prevent arrears.
• Monitor client payment schedules and identify potential defaults, initiating early engagement to minimize risk.
• Negotiate and document structured repayment arrangements for overdue accounts, in line with company policies.
• Maintain accurate records of all client interactions, commitments and follow-up outcomes.
• Provide clients with up-to-date account statements, payment schedules and clear explanations of outstanding balances.
• Collaborate with the Credit Control Officer to ensure alignment between recovery actions and reconciled financial records.
• Coordinate with Sales and Legal Departments to align client payment obligations with contractual terms.
• Escalate unresolved arrears cases to management and support legal processes with complete account histories.
• Prepare regular reports for the Head of Finance on arrears status, recovery actions and collection performance.
• Safeguard VAAL Real Estate’s premium reputation by handling all collection activities with professionalism and client sensitivity.

Applications to be sent to recruitment@vaal.co.ug before 21st June 2026

If you do not hear from us within 14 days after the application deadline, please consider your application unsuccessful.