Account Relationship Officer-SME Business

Roke Telecom is hiring a Account Relationship Officer-SME Business with the following responsibilities and qualifications;

KEY RESPONSIBILITIES

• Manage and strengthen relationships with SME customers.
• Provide excellent customer service and after-sales support.
• Resolve customer concerns and coordinate service delivery with internal teams.
• Monitor account performance and prepare customer portfolio reports.
• Identify opportunities for repeat business, referrals, and account growth.

QUALIFICATIONS

• Bachelors Degree from a recognized university.
• Minimum 3 years experience in customer service, account management, or client relationship management.
• Strong communication, analytical, and problem-solving skills.
• Proficiency in Microsoft Office applications, including Excel.
• Experience working with SME customers is an added advantage.

QUALIFICATIONS

• Customer-focused and relationship-oriented.
• Results-driven with high integrity.
• Strong team player.
• Ability to work independently and manage multiple priorities.

Apply now!

Send your resume hr@roketelkom.co.ug

Deadline: 15 October, 2026