Lead Generator

ABSA Bank Uganda is hiring a Lead Generator to generate Leads for Sales and has the following key responsibilities;

Key Duties and Responsibilities:

• Sales to Retail customers with operational rigor and compliance with KYC requirements: (80%)
• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products to meet set sales targets.
• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
• Submit and check correctness of the completed application forms of different products in line with Bank policies and requirements to line manager for review.
• Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations.
• Customer Service (15) %
• Provide excellent timely customer service in line with Absa values and policies.
• Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements.
• Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications.

Technical Experience and Capability (5) %

• Pursue continued improvement in personal development by participating in learning and development trainings assigned.
• Agree annual performance objectives with the line manager, including specific sales targets.

Qualifications, Skills and Experience:

• Bachelors Degree that is relevant to the role
• Experience in a front-line banking sales/marketing/service environment.
• Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers.

Knowledge & Expertise:

Education and Experience Required

First Class or Second Class degree

• A credit in math and English at O level
• At least 2 Principal Passes in A level
• Experience of competitor products sales advantage

Communication and Interaction required:

• Staff in own area (manager, subordinates, colleagues)
• Staff outside own area
• Internal customers (other than staff in own area)

External Customers

Knowledge & Skills:

• Basic knowledge of the bank’s products and services advantage
• Basic understanding of how the Bank operates advantage
• Knowledge of local banking policies and laws

Essential

• Outstanding relationship and interpersonal skills
• Strong selling and negotiation Skills

Strong Presentation Skills

• Problem solving Skills

Team Skills

Communications Skills

• sales focus

Preferred

• Thorough understanding of the financial services industry.
• Proven sales track record in financial services or related industry.
• Competitor product sales experience

Innovativeness

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

Click Here

NB: Only shortlisted candidates will be contacted.