Bayport Financial Services (Uganda) Limited
Description
Bayport Financial Services (U) Ltd is hirng a Credit Portfolio Officer responsible for supporting the recovery and monitoring of assigned loan accounts under the guidance of the Credit Portfolio Coordinator. The role focuses on executing day-to-day collection activities, client follow-ups, data capture, and basic reporting to ensure timely repayments while maintaining professional customer relationships.
Key Duties and Responsibilities:
Collections Support (Salaried and Non Salaried Portfolios)
Uganda Economic Reports
- Conduct routine follow ups on assigned accounts through phone calls, SMS, and emails as guided by the Credit Portfolio Coordinator.
- Remind clients of upcoming, due, and overdue repayments in line with agreed schedules.
- Follow up on Promise to Pay (PTP) commitments and promptly escalate unpaid promises.
- Assist in tracking arrears movements and identifying delinquent accounts for escalation.
Field Support and Verification
- Participate in field visits and vote visits as assigned by the Credit Portfolio Coordinator.
- Assist in basic reconciliation exercises on unpaid deductions and missing payroll entries.
- Collect and verify supporting information from employers, clients, or votes where required.
Client Engagement and Service
- Engage clients in a professional, respectful, and firm manner to encourage voluntary repayments.
- Respond to basic client inquiries on balances, payment dates, and repayment processes.
- Refer disputes, restructuring requests, and complex complaints to the Credit Portfolio Coordinator.
Documentation and Record Keeping
- Accurately capture all client interactions in the loan management system.
- Maintain proper records of calls made, messages sent, payments received and follow ups required.
- Support documentation required for arrears management, restructurings, or escalations.
Reporting and Administration
- Prepare and submit daily and weekly activity summaries to the Credit Portfolio Coordinator.
- Assist with preparation of portfolio reports, aging summaries, and collection trackers.
- Follow up with Receipting or Finance to confirm payment allocations where discrepancies arise.
Compliance and Conduct
- Adhere strictly to credit policies, recovery procedures, and regulatory guidelines.
- Always maintain confidentiality of client information.
- Escalate suspected fraud, misrepresentation, or misconduct in line with policy.
Collections Support (Salaried and Non Salaried Portfolios)
- Conduct routine follow ups on assigned accounts through phone calls, SMS, and emails as guided by the Credit Portfolio Coordinator.
- Remind clients of upcoming, due, and overdue repayments in line with agreed schedules.
- Follow up on Promise to Pay (PTP) commitments and promptly escalate unpaid promises.
- Assist in tracking arrears movements and identifying delinquent accounts for escalation.
Field Support and Verification
- Participate in field visits and vote visits as assigned by the Credit Portfolio Coordinator.
- Assist in basic reconciliation exercises on unpaid deductions and missing payroll entries.
- Collect and verify supporting information from employers, clients, or votes where required.
Client Engagement and Service
- Engage clients in a professional, respectful, and firm manner to encourage voluntary repayments.
- Respond to basic client inquiries on balances, payment dates, and repayment processes.
- Refer disputes, restructuring requests, and complex complaints to the Credit Portfolio Coordinator.
Documentation and Record Keeping
- Accurately capture all client interactions in the loan management system.
- Maintain proper records of calls made, messages sent, payments received and follow ups required.
- Support documentation required for arrears management, restructurings, or escalations.
Reporting and Administration
- Prepare and submit daily and weekly activity summaries to the Credit Portfolio Coordinator.
- Assist with preparation of portfolio reports, aging summaries, and collection trackers.
- Follow up with Receipting or Finance to confirm payment allocations where discrepancies arise.
Compliance and Conduct
- Adhere strictly to credit policies, recovery procedures, and regulatory guidelines.
- Always maintain confidentiality of client information.
- Escalate suspected fraud, misrepresentation, or misconduct in line with policy.
Collections Support (Salaried and Non Salaried Portfolios)
- Conduct routine follow ups on assigned accounts through phone calls, SMS, and emails as guided by the Credit Portfolio Coordinator.
- Remind clients of upcoming, due, and overdue repayments in line with agreed schedules.
- Follow up on Promise to Pay (PTP) commitments and promptly escalate unpaid promises.
- Assist in tracking arrears movements and identifying delinquent accounts for escalation.
Field Support and Verification
- Participate in field visits and vote visits as assigned by the Credit Portfolio Coordinator.
- Assist in basic reconciliation exercises on unpaid deductions and missing payroll entries.
- Collect and verify supporting information from employers, clients, or votes where required.
Client Engagement and Service
- Engage clients in a professional, respectful, and firm manner to encourage voluntary repayments.
- Respond to basic client inquiries on balances, payment dates, and repayment processes.
- Refer disputes, restructuring requests, and complex complaints to the Credit Portfolio Coordinator.
Documentation and Record Keeping
- Accurately capture all client interactions in the loan management system.
- Maintain proper records of calls made, messages sent, payments received and follow ups required.
- Support documentation required for arrears management, restructurings, or escalations.
Reporting and Administration
- Prepare and submit daily and weekly activity summaries to the Credit Portfolio Coordinator.
- Assist with preparation of portfolio reports, aging summaries, and collection trackers.
- Follow up with Receipting or Finance to confirm payment allocations where discrepancies arise.
Compliance and Conduct
- Adhere strictly to credit policies, recovery procedures, and regulatory guidelines.
- Always maintain confidentiality of client information.
- Escalate suspected fraud, misrepresentation, or misconduct in line with policy.
Collections Support (Salaried and Non Salaried Portfolios)
- Conduct routine follow ups on assigned accounts through phone calls, SMS, and emails as guided by the Credit Portfolio Coordinator.
- Remind clients of upcoming, due, and overdue repayments in line with agreed schedules.
- Follow up on Promise to Pay (PTP) commitments and promptly escalate unpaid promises.
- Assist in tracking arrears movements and identifying delinquent accounts for escalation.
Field Support and Verification
- Participate in field visits and vote visits as assigned by the Credit Portfolio Coordinator.
- Assist in basic reconciliation exercises on unpaid deductions and missing payroll entries.
- Collect and verify supporting information from employers, clients, or votes where required.
Client Engagement and Service
- Engage clients in a professional, respectful, and firm manner to encourage voluntary repayments.
- Respond to basic client inquiries on balances, payment dates, and repayment processes.
- Refer disputes, restructuring requests, and complex complaints to the Credit Portfolio Coordinator.
Documentation and Record Keeping
- Accurately capture all client interactions in the loan management system.
- Maintain proper records of calls made, messages sent, payments received and follow ups required.
- Support documentation required for arrears management, restructurings, or escalations.
Reporting and Administration
- Prepare and submit daily and weekly activity summaries to the Credit Portfolio Coordinator.
- Assist with preparation of portfolio reports, aging summaries, and collection trackers.
- Follow up with Receipting or Finance to confirm payment allocations where discrepancies arise.
Compliance and Conduct
- Adhere strictly to credit policies, recovery procedures, and regulatory guidelines.
- Always maintain confidentiality of client information.
- Escalate suspected fraud, misrepresentation, or misconduct in line with policy.
Qualifications, Skills and Experience:
- Bachelor’s degree in business administration, Finance, Accounting, Economics, or a related discipline
- Minimum 1 year experience in credit operations, collections, customer service, or sales in a financial institution (Essential)
- Exposure to salaried and/or informal sector clients (Desirable)
- Basic field collections experience is an added advantage
How to Apply:
All suitably qualified and interested candidates should send their applications to: [email protected]
The Human Resource Manager, Bayport Financial Services (Uganda) Limited,
Uganda Economic Reports
Plot 4, Trust Towers, Kyadondo Road, Kampala
Box 1171, Kampala, Uganda
NB: Only shortlisted applicants will be contacted, and any form of Canvassing will lead to disqualification.
Please share your application letter, cv and academic documents in a single PDF
NB: Only shortlisted candidates will be contacted.
