Customer Service Assistant
SPOUTS of Water LTD is hiring a Customer Service Assistant to initiate and maintain contacts with beneficiaries and customers in line with the set business objectives.
Reports to : Assistant Customer Experience Manager
Department: Customer Service
Location: Head Office
Country: Uganda
MAIN RESPONSIBILITIES
Responsibilities Unique to the Role
| Responsibility | % Contribution to Job’s Performance |
|---|---|
| To conduct data cleanup and update to get clear and right information for customers. | 5% |
| To promote product knowledge and proper usage of the product as per set objectives and goals of the business. | 5% |
| To receive the incoming and outbound calls to enhance customer and beneficiary satisfaction. | 60% |
| To track customer payments to ensure they are cleared off their dues. | 5% |
| To track the replacement of broken pots for continuous usage of the product. | 15% |
| To prepare reports to update the management on overall performance of the commercial business in a timely manner. | 5% |
| Any other roles added from time to time in relation to departmental objectives. | 5% |
REQUIREMENTS
Qualifications: Bachelor’s Degree in Business Administration, or any other related field
Experience: 1 years’ experience in a similar role
Proficiency: In computer skills
Languages:
- Proficiency in spoken and written English
- Alur, Madi, Lugbara, Kakwa, Aringa
- Luganda as an added advantage
SPECIAL CONDITIONS
Regular travel between Head Office and Field.
ANY OTHER COMMENTS
The position requires the job holder to be proactive and self-driven to fulfil the company mission of providing solutions to immediate problems.
Deadline for Application is 14th June, 2025 at 5:00pm.
We will review applications on a rolling basis, so please apply as soon as possible. Due to the volume of applications, we may not be able to respond to every individual application we receive. If you do not receive an invitation for an interview from us within 4 weeks of applying, please consider your application unsuccessful.
