Branch Executive

Tugende is hiring a Branch Executive to oversee the efficient and profitable operation of all branch activities, ensuring the achievement of company targets (e.g., PAR, Effective Repayments, Cancellation Rates) and driving branch growth. The successful candidate will exemplify and embrace Tugende’s Core Values: Integrity, Empathy, Solutions Oriented, Work as a Team, and Always Growing.

Location: Assigned Branch, Uganda

Key Duties and Responsibilities:

1. Revenue Generation:

• Lead the team in ensuring sustainable revenue generation through:
  • Driving marketing initiatives to promote Tugende products.
  • Allocating tasks and resources for lead generation and conversion, ensuring execution.
  • Timely escalation of issues impeding revenue generation and requesting support.
  • Close supervision of customer service and efficiency in the sales process.

2. Portfolio Quality:

• Follow the credit policy to maintain good portfolio quality, focusing on:
  • Supervising execution of policy guidelines, including task allocation and follow-up.
  • Analyzing and interpreting portfolio data to guide decision-making.
  • Providing on-ground support for portfolio quality improvements as advised by the Credit team.
  • Supporting and/or actively participating in recovery operations.

3. Building Relevant Community Relations:

• Act as a liaison between Tugende and local authorities.
• Conduct benchmarking, market research, and self-education on the business environment.
• Build partnerships with key entities (e.g., Police, security agencies, local authorities, suppliers, businesses) to grow the business.
• Monitor customer relations through feedback, spot-checking, problem-solving, and timely escalation.

4. Team Management:

• Provide strong leadership to operations teams to achieve set targets and control expenses.
• Supervise staff to ensure smooth operations and service delivery.
• Coordinate safety and security functions at the branch.
• Train and coach field teams and support functions on Tugende operations, expectations, core values, rules, and regulations.
• Participate in regular performance reviews for branch staff.
• Ensure proper support from head office functions.

5. Customer Service:

• Create a customer care environment ensuring satisfaction through efficient responses and resolutions.
• Understand and respond to client questions and challenges.
• Train field teams to provide excellent customer service and timely query resolution.
• Participate in customer activities (e.g., classes, vetting visits, calls, impounding events, lease completion/termination).
• Ensure proper and timely asset lease management, including documentation and disbursement.
• Monitor client lifecycle from onboarding to logbook issuance.
• Attract new customers and expand the customer base in assigned regions.

6. Manage Field Operations:

• Support collection, recovery, and client vetting processes.
• Ensure proper implementation of operations policies and procedures.

7. Reporting:

• Submit operations status reports indicating progress, challenges, and solutions.
• Strengthen stakeholder engagements and local business partnerships (e.g., Police, local authorities, suppliers).
• Identify new business opportunities within the region.

8. Manage Branch Administration:

• Act as custodian of branch resources, ensuring proper utilization and accountability.
• Ensure branch profitability through increased sales, expense monitoring, portfolio performance, and efficient operations.
• Propose process, procedure, and cost-efficiency improvements.
• Ensure a conducive working environment with required resources for team productivity.

Key Requirements:

• Qualifications:
  • Bachelor’s Degree or equivalent in Business Administration/Management.
• Experience:
  • At least 3 years of management or supervisory experience, preferably in asset finance/microfinance.
• Skills and Competencies:
  • Unquestionable integrity, transparency, and professionalism.
  • Riding competence (required).
  • Excellent analytical skills.
  • Strong communication and interpersonal skills.
  • High dependability and commitment.
  • Ability to connect with customers, colleagues, and the community, and spot talent in others.
  • High flexibility and resilience, willingness to travel, work in rural areas, and maintain a flexible schedule.
  • Openness to direct feedback and viewing challenges as growth opportunities.

Benefits and Opportunities:

• Career Trajectory: Significant potential to grow into a Regional Manager role overseeing multiple branches as the company expands.
• Learning Points: Gain expertise in a fast-paced, data-driven environment, applying robust data analytics to drive decisions.
• Meaningful Work: Contribute to Tugende’s mission of empowering entrepreneurs through asset financing, transforming lives in East Africa.
• Great Team: Join a smart, fun, and growing team of hundreds of employees in Kenya and Uganda who value serious work and camaraderie.
• Hours and Compensation: Full-time position with opportunities to take on additional responsibilities as new tasks and projects arise.