Customer Service Agent

SBA Uganda is hiring a Customer Service Agent to generate customer feedback on product experience and customer service efficiency.

Responsibilities:

• Handle customer inquiries and complaints.
• Record tickets and escalate issues to supervisors.
• Document information accurately.
• Stay knowledgeable about products and services.

Advantages:

• Opportunities for professional growth.
• Competitive compensation and additional benefits.

Criteria:

• Minimum of a diploma in Communications, Business, Social Sciences, or IT.
• Proficiency in MS Office.
• Strong communication skills, phone etiquette, active listening, data entry, multitasking, resilience, and teamwork abilities.

Application Process

Interested candidates should send their applications to info@gameprosug.com

Note: Only online applications will be considered.